Política de reembolso
# **Return and Refund Policy for Wiggly Paws**
At **Wiggly Paws**, our goal is for both you and your pet to be 100% happy with your purchase. If for any reason you need to make a return or exchange, we are here to help you manage it quickly and securely.
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### **1. Return Window**
You have a strict window of **7 calendar days** from the delivery date of your order to request a return or exchange. After this 7-calendar-day period, unfortunately, we cannot offer you a refund or exchange under any circumstances.
### **2. Item Conditions**
For a product to be eligible for a return or exchange, it must strictly meet the following quality control requirements:
* It must be completely **new, unused, and in the same condition** that you received it.
* It must retain its **original tags attached** and its original packaging intact.
* **For reasons of hygiene and animal health:** We do not accept returns of products that show signs of use, presence of pet hair, odors, traces of saliva, bite marks, dirt, or that have been washed. Furthermore, returns are not accepted on snacks, opened cosmetics/hygiene items, or customized products.
### **3. Return Process**
To guarantee efficient management and verify hygiene standards prior to shipping, our process requires complete visual documentation. Follow these steps to initiate your request:
1. **Send an email** to our official customer service address: **contacto@dobermenpremier.com** within the 7-calendar-day window from delivery.
2. **In the subject line of the email**, include your order number (Example: *Return Order #1234*).
3. **You must attach a minimum of 10 high-resolution photographs** of the product. These photos must clearly show the complete product from 4 different angles, the current condition of the seams/buckles, the inner side of the accessory (to verify it is 100% free of hair), the original tags attached, and the original packaging.
4. **Pre-evaluation:** Our quality control team will review the 10 images within a period of 24 to 48 business hours.
5. **Shipping Instructions:** Once the visual inspection is approved via email, we will respond with the confirmation and the exact address of our warehouse so you can ship the package.
> ⚠️ *Note: Requests that do not include the minimum of 10 required photographs will not be processed or authorized.*
### **4. Return Shipping Costs**
* **Defective products or items not as described:** If you consider that the product received is not as described in our store, features a factory defect, or there was a shipping error, please write to us immediately at **contacto@dobermenpremier.com** and attach the 10 required photos. Once evaluated, we will provide instructions. On some occasions, our team will provide a prepaid shipping label; on other occasions, the customer must assume the cost of the return shipping by their own means. Once the package has arrived at our warehouse and is properly inspected, your money will be returned in full plus the shipping costs you assumed.
* **Size exchanges or returns due to general dissatisfaction:** If the product perfectly matches the description but you wish to change it due to your own sizing mistake or dissatisfaction, the customer must assume the shipping costs to return the item by their own means, and the original shipping expenses will be non-refundable.
### **5. Refunds**
Once we physically receive and inspect the item in our warehouse, we will send you an email to notify you whether your refund has been definitively approved or rejected.
* If **approved**, your refund will be processed automatically to your original method of payment within **5 to 10 business days**.
* If you prefer, we can immediately issue store credit through an **electronic gift card** for you to use on your next purchase in our store.
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## ⚠️ **LEGAL PROTECTION AND LIMITATION OF LIABILITY**
### **6. Exclusion of Warranty for Use and Wear (Pets)**
**Wiggly Paws** sells pet accessories made with high-quality materials; however, no product or fabric is completely indestructible. We are not responsible for damage caused to products due to pet behavior, including chewing, excessive pulling, scratching, rough play, or natural daily wear and tear. The durability of the accessories strictly depends on correct use and adult supervision.
### **7. Limitation of Liability**
In no case shall **Wiggly Paws**, its directors, employees, or suppliers be liable to the customer or third parties for any injury, loss, accident, loss of the pet, escape, claim, or direct, indirect, or consequential damages of any kind resulting from the inappropriate or negligent use of any of the products sold on our website. Our maximum total liability shall be strictly limited to the financial amount equivalent to the purchase price paid for the product.
### **8. Dispute Resolution and Jurisdiction**
Any legal dispute arising from the purchase of products or the use of this website shall be resolved through a good-faith agreement. In the event of not reaching an agreement, the customer agrees to irrevocably submit to the laws and competent courts of the city and country where the main base of operations of the parent company of **Wiggly Paws** is registered.